As we moved through Alert Level 3 and more retailers started operating again, we’ve seen a huge increase in the number of parcels that we need to deliver around the country.
We’re seeing record numbers of parcels
While we knew this was likely to happen and prepared as best we could, Kiwis really have been shopping up a storm, and we received the highest number of domestic parcels last week than in any other week in NZ Post’s history. To put this into perspective, we’re receiving on average over 200 parcels every minute.
There are delays to deliveries
Combined with physical distancing, this means things are a little slower right now and it is taking longer to get your parcels to you. Most of our parcels are being delivered within two to three working days but in some cases, we are seeing delays of up to five working days (and a little longer with some international parcels). While we’ll continue to pull out all the stops to get your parcels to you as quickly as possible, we expect this volume to continue over the coming weeks, so there will be ongoing delays.
Please wait before calling us
We know that the parcels you’re waiting for are important to you. Our expanded contact centre teams are working overtime and doing everything they can to answer your queries as quickly as possible. Please help us out by checking ourFAQsfirst if you have any questions and only call us if your parcel has been delayed longer than five working days. Rest assured that while there may be a delay, we will get your parcel to you as soon as we possibly can.
Here’s what we’re doing to get things moving
All our people have stepped up and are working incredibly hard to get through the volumes. We’ve got people from right across our business lending a hand to support our delivery and processing teams. We’ve also asked drivers from other industries (taxi drivers, shuttle drivers) to help us out while they are not as busy as usual. Here are just some of the things we’re doing to make sure Kiwis get their parcels:
11 sites across the country processing 24/7
All possible warehouses across the country sorting and processing
Approximately 200 extra vehicles
Parcels delivered 7 days a week
An additional 3,000 containers to transport parcels around the country
Teams delivering hundreds of thousands of parcels some days
Keep up with the latest updates
If you’d like to stay up to date on our latest COVID-19 news, please visit ourwebsite. Thanks for your continued patience and kindness to our Couriers and Posties as we do everything we can to keep you and NZ connected.